AI WhatsApp Chatbot for Coal Trading Company

Our Journey

A coal trading company needed an efficient way to manage fleet tracking, inventory, and communication at the port. The information at port was shared randomly via messaging, leading to mismanagement, delays, and security risks like coal theft.

We developed an AI-powered WhatsApp Chatbot that automated information sharing, provided real-time tracking, and improved operational efficiency. This solution ensured smooth adoption without requiring additional infrastructure.

The chatbot helped streamline operations, reduce theft risks, and enhance stock management while keeping the workflow simple and accessible for both management team and local workers.

Industry

Mining & Commodities

Region

Port in Indonesia

Tech Stack – WhatsApp API, AI Chatbot, QR Code Integration

Problem

The company and local workers at the port relied on a messaging application for sharing information such as arrival time, weighment slips, and images of truck carrying coal from dumpling ground to port but without structure, finding the right information was a challenge.
Manual tracking caused delays, slowed decisions, and disrupted stock management and even theft. Since local workers weren’t familiar with complex software, adopting new technology was not an option.

Solution

We developed a WhatsApp AI Chatbot designed to automate and simplify communication for coal inventory management. Key features of this solution included:

Automated information sharing for structured updates on delivery orders, weighment slips, and delivery token images.
WhatsApp-based tracking for Stakeholders to access critical data instantly through a familiar chat interface.
QR Code integration for quick shipment verification that reduced errors.
AI-powered automation for instant responses and streamlined workflow to improve efficiency.

Result

The WhatsApp AI Chatbot transformed coal inventory management by,

RStock management improved with structured data sharing and anytime availability.
REasy adoption allowed local workers to use the chatbot without additional training.
RSeamless modernization enhanced operations without requiring costly infrastructure upgrades